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Our Policies

At Pure Beautification, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

Policies

Appointment Booking Policy

To make an appointment, you have the option of either calling our clinic directly or using our online booking system. 

 

In the event that you arrive 15 minutes late to your appointment, we may need to shorten your session to keep our next client's appointment on schedule.

 

We provide a courtesy appointment reminder via text 72 hours in advance, asking for confirmation of your service. If we do not receive confirmation, we will send another reminder, either via call or text, 48 hours prior to your appointment. This policy is in place to ensure that you remember your scheduled appointment and to avoid late cancellations or no-shows.

Cancellation Policy

If you find yourself unable to attend your scheduled appointment, we ask that you could please notify us at least 24 hours prior. We recognise that unexpected situations can occur. Moreover, if you are feeling unwell, we strongly encourage you to reschedule your appointment for the safety of all. Our Clinic Policies, Privacy Policy and Terms and Conditions are clearly outlined on our website. When you book in you are accepting our Terms and Conditions.

Payment Policy

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We accept payment in the form of cash, debit cards, and most major credit cards and bank transfer.

 

We appreciate your understanding and respect for our policies. We are dedicated to offering all our clients outstanding care. If you have any further questions about our clinic's policies, feel free to call us at: 0407452248.

 

Please note, if you do not agree with or understand our clinic's policies and pricing, we kindly request that you refrain from making a booking. We reserve the right to modify our pricing structure and policies at any time, at our sole discretion.

Our primary mission is to provide exception care and services to our clients. We recognise, though, that there might be instances where a refund is sought. In these circumstances, refunds will be granted in line with the provisions of the Australian Consumer Law. Please be aware, however, that we do not provide refunds for change of mind situations.

Refund & Exchange

Prepaid services and packages do not have an expiry date.

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Pure Beautification Clinic maintain the right to decline service, as per their exclusive judgement, in compliance with applicable laws and regulations.

Prepaid Packages

Right to refuse service policy

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